What is the order minimum?
The order minimum for truck deliveries varies based on your location. Contact your sales rep for more information.
What is my normal delivery day?
Please contact your Field Sales Representative or Musco Food Customer Service to find out your delivery day.
When do I need to place my order?
48 hours prior to requested delivery. Orders placed early allows for best customer service and greater efficiency in our Warehouse and Routing departments. We will do our best to accommodate you if you cannot meet the two-day deadline and will take orders up to 2pm on the day before delivery.
What are my order method options?
You may place your order by phone and email. We encourage our customers to place order with their field sales representative.
Who is my Field Sales Representative?
You may dial zero when calling and the receptionist will look-up the requested information.
How do I need to pay for my first order?
First orders must be paid by cash, money order or bank certified check only. All orders after that may be paid by check provided your bank submitted an acceptable Bank Inquiry form to our Accounting department. You may pay by credit card with an additional 3% charge.
Which credit cards are accepted for payment?
All major credit cards
What other payment terms are available, and would I be able to obtain a credit limit?
Credit terms are available after your credit application has been completed and your references have responded. Accounts Receivable will review the application and determine your credit limit and terms that are appropriate. Click here to download a credit application.
How do I return products?
You may call in your return when placing your order by phone, or directly with your Field Sales Rep. Please note we cannot take back expired product. Perishable products must have at least 60 or more days before expiration date and all returns must be in resalable condition (free of pricing, stickers, etc.).
What is my delivery charge?
For normal deliveries, the cost of delivery is included in your pricing.
Do you ship orders via UPS/Fedex?
We will ship, on a very limited basis, non-perishable orders via Fedex. All shipping expenses will be at the customer’s charge. Shipping charges are based on weight and a packing charge may be included to cover labor and shipping materials. Musco Food reserves the right to decline to Fedex-ship an order if the method is deemed unwise.
Do you automatically send out items that are backordered?
We do not automatically send backordered items. These items will need to be reordered for future deliveries.
I ordered an item and did not receive it and it is not on my invoice, what does this mean?
This typically means the item is out of stock or discontinued. Please contact your Field Sales Representative or Musco Food Customer Service to verify the availability of the item.
There was an issue with my delivery. Who should I contact?
Call your Musco Food Field Representative who will work to promptly resolve any issue.
Can I place an order with anyone in Customer Service?
Yes. Please ask for any special promotions when you call in your order. Your primary contact should be your Field Service Representative as they are most familiar with your account and will have specially designed promotions for you.
Where can I find my pricing?
Pricing may be obtained from your Field Sales Representative or by calling Musco Customer Service.
Can I add on to my order?
You may add to your order until 2PM day before delivery.
I’m a customer and need photos of the items I get from Musco for my website/flyers/ecommerce store. Who can help?
Talk to your Field Representative, or contact our marketing department directly at firstname.lastname@example.org.